Visual food solutions

Clear agreements facilitate cooperation...
....with this in mind, we would be grateful if you could take a few minutes of your time to examine the following terms and conditions of sale and delivery, which outline the form and scope of our services.


1. Validity
All deliveries of goods and services by us shall be governed exclusively by the following terms and conditions. Differing terms and conditions, especially those set forth in the purchasing conditions of the buyer, must be expressly accepted by us in writing.

2. Prices
If we have not issued a specific offer, the prices in the current price list shall apply. The prices quoted are net prices (not including VAT). We reserve the right to adjust prices if there is a material change in the cost factors underlying the calculation of prices.

3. Packaging
We package the goods in a form that protects them from damage under normal transport conditions. If agreed, delivery may be made in special containers. Packaging is not returnable.

4. Delivery quantities
The effective quantity delivered may differ from the quantity ordered by 15 – 20% for reasons of production. The amount actually delivered will be invoiced.

5. Delivery
All orders will be invoiced. Deliveries will not be made on a consignment basis. Unless stated otherwise in the offer, additional shipping and handling costs will be charged.

6. Payment terms
30 days net from the date of the invoice, with no deductions. Unauthorised deductions will be charged back to the buyer. The goods remain our property until the invoice has been paid in full. If the payment conditions are not honoured or if we (subsequently) receive unfavourable information regarding which casts doubts on the buyer’s ability to pay, our obligation to deliver will lapse without a reminder being issued or a time limit being set. In such an eventuality, we will not accept any liability whatsoever for damages that may arise from non-delivery or late delivery.

7. Notification of defects
The customer shall examine the quantity and contents of the delivery and check for any transport damage immediately upon receipt. Defects must be notified with 8 days of arrival of the goods at the intended destination. Defects that would have been apparent on immediate examination may no longer be claimed at a later date. Complaints do not release the buyer from the obligation to make all the agreed payments.
- Every notice of defects must quote the article number, production code, designation and quantity of the rejected goods. Samples of the goods must be kept or returned to us. If the defects are substantial, we may, at our own discretion, provide a replacement or issue a credit note for the purchase sum corresponding to the defective part of the delivery.
- If the further processing of faulty goods by the customer results in the complete or partial loss of production, the maximum amount refundable by us will be the cost price of the raw materials used. We accept no liability for any business interruptions, lost profits or indirect losses resulting from inadequate or late delivery.

8. Returns
Returns are only permitted with our approval. We are not obliged to take back goods ordered in error or excess amounts. If a return is agreed, the following rules apply:
- The costs for returning the goods are to be borne by the customer and will be deducted from the amount credited as incurred.
- On the grounds of hygiene, we cannot take back or issue a credit note for opened, partly opened or soiled containers.
- The request to return goods must be made within 3 months of delivery.
- Food items may only be returned in exceptional circumstances and in consultation with our QA laboratory.
- No credit note will be issued for returns of goods with a value of less than CHF 200.

9. Vessels and containers
We will only accept the return of goods containers and transport containers (Euro pallets, etc.) that are in good condition. We will invoice non-returned containers at cost.

10. Force majeure
Business interruptions, strikes, lockouts, rationing, delivery restrictions, disruption to shipping, traffic disruption, acts of governmental authorities, war and other cases of force majeure affecting our business or that of one of our suppliers will release us from our delivery obligation for the duration and to the extent of such disruption or entitle us, at our own discretion, to withdraw from the contract in full or in part, without paying compensation for damages. The same applies in the event of failures or delays in deliveries to us by our suppliers for other reasons.

11. Place of performance
In all cases, the place of delivery and payment for both parties is Stetten.

12. Applicable law and jurisdiction
These Terms and Conditions of Sale and Delivery and all contracts entered into on the basis of these terms and conditions are subject to Swiss law, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).
The place of jurisdiction is Baden.

Stetten, 3rd September 2017